how to unlock a wd my passport ultra if you forgot the password

Type a hint to help remember the password in the Password Hint box.

Retype the password in the Verify Password box.

Note: It's important to know, while it is possible to enter more than 25 characters in the Password and Verify Password fields, WD Security will only utilize the first 25 characters and omit any extra characters

Type the desired password in the Password box, using up to 25 characters.

Read the warning about the possibility of data loss if you forget the password.

If there is more than one supported drive connected to the computer, select the drive to create a password.

You will have to erase the drive before you can use it again. If you forget the password, you will not be able to access the data that is on the drive or write new data to it. IMPORTANT: The WD Security software uses the password to electronically lock and unlock the drive.

Select the folder labeled WD Discovery.

If the WD Security icon was not chosen to be placed on the desktop, please follow the steps below, to open from the Program Files List.

The WD Security icon on the desktop, if one was created when the application was installed.

The numbered steps below are from this method.

The WD Security icon, located within the WD Discovery sub-folder from the start menu.

Open the WD Security dialog by clicking either:

The WD Security software is compatible with the following Operating Systems:

Direct Attached Storage (DAS) Drives: My Book, My Book for Mac, My Book Duo, My Passport, My Passport for Mac, My Passport Ultra, My Passport Ultra for Mac, My Passport Ultra (USB-C), My Passport Ultra for Mac (USB-C), My Passport SSD, My Passport Air, My Passport Ultra Metal, WD Backup Drive Desktopįor the 'Attach a Supported WD Drive' message, please refer to Answer ID 6265: WD Security & WD Drive Utilities: Attach a Supported WD Drive.

Create a password to keep others from accessing the files on the drive.

For My Passport SSD and My Passport Go also refer to the following article: Answer ID 29790: WD Backup & WD Security: Does Not Detect My Passport SSD or My Passport Go.

For more information, please refer to Answer ID 4677: Invalid Password or Forgotten Password Message on WD Security. THE DRIVE WILL NEED TO BE ERASED BEFORE IT CAN BE USED AGAIN.

If the password has been forgotten, you will lose access to your data.

The WD Security software uses the set password to electronically lock and unlock the drive.WD Security allows password protection of external drives that support 256-bit AES hardware encryption from unauthorized use or access.

How to unlock a wd my passport ultra if you forgot the password